Every effort will be made to accommodate your preferred time and doctor. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your doctor has been called away. A standard appointment is 10 minutes. Longer consultation times are available, so please ask our receptionist if you require extra time. If you or a family member requires an interpreter, we can organise this for you. Please let us know when you make the appointment.
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system, please let your doctor or practice nurse know.
Results of tests and procedures
Your doctor will advise when they expect your results to arrive at the practice. You will be contacted by our reception staff to make an appointment with your doctor to discuss the results and any necessary follow up treatment. Neither our reception staff nor our nursing staff has permission to give results to patients by phone or in person without consent from the treating doctor.
Secure patient car parking is located at the rear of the 347 building, the corner of Prospect Road and Manual Avenue. For patient safety please do not park on the road.
Behaviour – No Tolerance
Respectful behaviour is expected at all times to doctors, nurses and reception staff. No tolerance will be accepted in the first instance.
Your Health Record
The national Privacy Principles in The Privacy Act set out how this clinic should collect, use, keep secure and disclose personal information. Your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Fees and Billing Arrangements
All Medicare consultations are bulk billed. Please bring your Medicare card and any relevant concession cards with you. Consultations that are not covered by Medicare such as travel medicine, pre-employment and heavy vehicle licence medicals, insurance medicals, workers compensation and motor vehicle accident injuries will incur a private fee. Please speak to reception staff for more information. A copy of our fees is kept at reception.
Cancellation or Non Attendance
If you are unable to keep your appointment, please telephone reception at your earliest convenience so we may offer your appointment to someone else. Late arrivals will only be seen at the discretion of the doctor. A fee may be charged for consecutive non attendances.
Prescriptions, sickness certificates and referrals
We are committed to providing the best medical care which will require you to consult with your doctor for all prescriptions, medical certificates and referrals. It is the policy of the practice that medical certificates will NOT be back dated.
We recommend and carry out all childhood and adult vaccinations. Some vaccinations are only available on prescription at the expense to the patient. Please speak to our practice nurse for further information.
Care Out Side Normal Opening Hours
Prospect Road Medical Clinic after hours care is managed by National Home Care Doctor. When our surgery is closed you will automatically be diverted to this service. They start taking bookings for home visits from 4pm if you are unable to attend our clinic. You may also contact them direct on 137 425 to arrange a home visit.
Specialist referrals and out of pocket costs
It is a requirement of the Medical Health Act that an assessment of the patient by the referring doctor take place prior to specialist rebates being paid. It may be necessary for your doctor to refer you for specialist opinion, pathology or x-ray investigations. Most specialist and services provided by pathology or radiology groups will incur a private gap and require full payment at the time of the consultation. If you are concerned about any possible charges, please feel free to discuss them with your doctor. Further information regarding this should be sought from the relevant specialist.
You can either leave a message for your doctor or return your call (if it is not urgent) or you may email the practice using your doctors name in the subject line to email@example.com. Emails are checked and responded to on a daily basis.
As a courtesy we ask that all mobile phones be switched off in the waiting room and during your consultation with the doctor or practice nurse.
Citizenship Forms/Witness Signatures
Our practice is unable to complete these forms. You will be asked to visit a Justice of the Peace, please speak to reception regarding details of these locations. Our doctors are unable to witness any signatures or forms that you may need completed.
Taxi Licence Policy
Our practice policy for Taxi & Uber licence will incur a fee of $100, you must be a patient at this practice for 12 months or more. It is essential that the doctors have enough patient history in order for the appropriate form to be completed. Please advise reception when booking the appointment is for Taxi/Uber Licences.
For the safety of our staff and patients we have recently installed CCTV camera surveillance in both of our Prospect clinics.
If you have a problem or suggestion we would like to hear about it. Please feel free to talk to your doctor or our practice manager. You may prefer to write to us or use our suggestion boxes. We rely on your feedback to continue to improve and expand our services to you and your family. We take your concerns, suggestions and comments seriously. Your feedback will be responded to in writing. firstname.lastname@example.org
Health & Community Services Complaints Commissioner
PO Box 199
Rundle Mall SA 5000
Tel: 1800 232 007
Fax: 08 8226 8620